Diversicare Healthcare Services & Diversicare Therapy Services

Regional Business Office Coordinator

Job ID
Regular Full-Time
Diversicare Healthcare Services - Louisville, KY


Regional Business Office Coordinator


Travel required: Louisville, Glasgow, Greenville, Nichoalsville, New Albany(IN)



Reporting to the Sr. Director of Accounts Receivable the Regional Business Office Coordinator will be responsible for providing training, guidance and direction to the facility Bookkeepers on all aspects of the Accounts Receivable process performed at the facility level. This position requires regular on-site visits to insure compliance with company policy regarding receipting of cash, managing census data, and to insure follow-up with appropriate government agencies to allow for the collection of receivables.



To serve as the liaison between the Central Business Office and the facility to assist with communications and adherence to new business office initiatives and/or facility related issues.

  • Responsible for providing guidance and direction to the facility business office staff on specific tasks related to the revenue cycle process
    • Referral and Eligibility processing
    • Application and follow-up with the Medicaid application process and discussion with residents’ families to ensure timely filing of Medicaid applications where necessary.
    • Prepare reports at month end of Private Pay and MDP accounts that need follow up and distribute to facilities in preparation for the monthly facility A/R review call.
    • Schedule and conduct the A/R review calls with the facilities, offering guidance and next steps for any accounts in question. Include RVP, Sr. Director of A/R, Bookkeeper, VP of Revenue Cycle and Administrator on calls.
    • MDS dependencies on the billing process in AHT
    • Triple Check procedures
    • Ensure facilities are keeping up all necessary administrative documents, certifications prior to Medicare Part A, Part B, and Managed Care billing.
    • Ensuring Billing Notes are updated in AHT related to resident billing status (Medicaid Pending status)
    • Provide assistance with identification of a residents’ “next” payer source and ensure the facility business office is adequately prepared to provide a seamless transition for the resident to the new payer source without financial interruption
    • Assist facility with Month-end closing process
    • Keep current with state billing guidelines and requirements for all payer types 
  • Assist with month-end bad debt estimation for Accounting
  • Responsible for working with the facility to ensure resident trust funds are handled in accordance with State regulation and company policy and properly maintained in AHT.
  • Responsible for conducting semi-annual internal audits related to the facility business office to verify the accuracy and completeness of information maintained by the facility business office staff.



  1. College degree preferred. Minimum of two years college level accounting or equivalent experience.
  2. Previous long term care experience mandatory; preferably in a multi-facility long term care environment.
  3. In depth working knowledge of Medicare and Medicaid programs required.
  4. Excellent communication skills a must; both written and oral to allow for teaching and training of facility staff.
  5. Excellent organization and analytical skills are required.
  6. Ability to handle multiple tasks and meet monthly/weekly reporting deadlines.
  7. Travel between facilities in KY/IN required.



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